Refund policy

Return and Refund Policy

Last updated: August 17, 2026

Thank you for shopping with Gibsie Apparel LLC (“Gibsie Apparel,” “we,” “us,” or “our”). We want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions and procedures for returns, refunds, exchanges, damaged or incorrect items, and order cancellations for purchases made through www.gibsieapparel.com.

1. 30-Day Return Policy

We accept eligible returns requested within 30 days of the date your order is delivered.

To qualify for a return, the item must:

Be unworn, unwashed, and unused, except for reasonable try-on;
Be in the same condition in which it was received;
Have all original tags and labels attached;
Be free from stains, odors, cosmetics, deodorant marks, pet hair, alterations, or other signs of wear or use; and
Be accompanied by your order number or other proof of purchase.

Items that do not meet these conditions may be refused or may not qualify for a full refund, to the extent permitted by applicable law.

2. How to Request a Return

Before sending any item back, please contact us at:

Email: support@gibsieapparel.com
Phone: +1 719-458-0114

Please include:

Your order number;
The name of the item you wish to return;
The reason for the return; and
Photographs if the item arrived damaged, defective, or incorrect.

Once your return request is approved, we will provide return instructions.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Approved returns should be sent to:

Gibsie Apparel LLC
2691 Driftwood Ln
Pueblo, CO 81005
United States

Unless otherwise instructed by our customer service team, approved return packages should be shipped within 14 days after return authorization.

3. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, fit preference, color preference, or other reasons that are not caused by an error or defect on our part, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.

If you received an item that is defective, damaged, or different from what you ordered, please contact us before returning it. After verifying the issue, we will provide appropriate return instructions and, where applicable, cover or reimburse reasonable return shipping costs.

We do not charge a restocking fee for approved returns.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at support@gibsieapparel.com and provide your order number and photographs showing the issue.

After reviewing your claim, we may offer, as appropriate:

A replacement;
A refund;
Another remedy required by applicable consumer protection law.

You will not be required to pay return shipping costs for an item that we confirm was damaged, defective, or sent incorrectly.

This section does not limit any rights you may have under applicable consumer protection laws.

5. Non-Returnable Items

The following items generally cannot be returned:

Items that have been worn, washed, used, altered, or damaged after delivery;
Items with removed or missing original tags or labels;
Items showing stains, odors, cosmetics, deodorant, pet hair, or other signs of use;
Items specifically identified as “Final Sale” or “Non-Returnable” on the product page before purchase; and
Any other items that cannot legally or reasonably be returned for health, hygiene, or safety reasons, where applicable.

Discounted or promotional items are not automatically considered Final Sale unless they were clearly identified as Final Sale or Non-Returnable before purchase.

If an otherwise non-returnable item arrives defective, damaged, or incorrect, please contact us. Your applicable statutory consumer rights remain unaffected.

6. Exchanges

If you would like a different size, color, or item, please contact us at support@gibsieapparel.com.

Because inventory availability may change, we cannot guarantee that the replacement item will remain available.

For the fastest service, you may place a new order for the desired item and separately return the original eligible item for a refund under this policy.

7. Refunds

Once we receive your returned item, we will inspect it and notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for us to process the refund. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at support@gibsieapparel.com.

8. Original Shipping Charges

Original shipping and delivery charges are generally non-refundable for voluntary or change-of-mind returns.

However, original shipping charges will be refunded where required by applicable law or when appropriate because of an error by Gibsie Apparel, including certain damaged, defective, or incorrect orders.

If your order qualified for free shipping, no outbound shipping charge will be deducted from your refund solely because the original order received free shipping, unless otherwise permitted by applicable law and clearly disclosed before purchase.

9. International Returns

International customers may request eligible returns under the same general return procedure described above.

For voluntary or change-of-mind international returns, customers are generally responsible for return shipping costs.

Customs duties, import taxes, brokerage charges, or similar government or carrier charges may not be refundable by Gibsie Apparel if those amounts were not retained by us. Any refund of such charges may be subject to the rules of the applicable customs authority, carrier, or jurisdiction.

Where applicable law requires a different treatment of shipping costs, taxes, duties, refunds, cancellations, or returns, we will comply with those requirements.

10. Order Cancellations

If you wish to cancel or change an order, please contact us as soon as possible at support@gibsieapparel.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped, but cancellation cannot be guaranteed once fulfillment has begun.

If your order has already shipped, you may request a return after receiving it in accordance with this policy.

Nothing in this section limits any cancellation rights provided to you by applicable law.

11. Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another reason attributable to the customer, we may refund the eligible merchandise after the package is returned to us.

Original shipping charges and reasonable carrier return charges may be deducted from the refund where permitted by applicable law.

This does not apply where the delivery failure resulted from an error by Gibsie Apparel or the carrier and applicable law requires another remedy.

12. Promotional Discounts

If an item purchased using a promotional code or discount is returned, the refund will be based on the actual amount paid for the returned item, after the applicable discount.

If a promotion depended on purchasing multiple items or reaching a minimum order value, returning part of the order may affect the promotional discount where this was disclosed as part of the promotion and where permitted by applicable law.

13. Statutory Consumer Rights

This Return and Refund Policy provides contractual return rights offered by Gibsie Apparel and is not intended to exclude, restrict, or replace any mandatory rights or remedies available to consumers under applicable law.

Depending on your country, state, province, or region, you may have additional rights relating to:

Cancellation or withdrawal from online purchases;
Defective or non-conforming goods;
Repairs, replacements, refunds, or price reductions;
Delivery delays or non-delivery; and
Refunds of certain shipping or delivery charges.

Where applicable consumer protection law gives you rights that are more favorable than the terms of this policy, those legal rights will apply.

14. Contact Us

If you have questions regarding a return, refund, exchange, or damaged or incorrect order, please contact us: